Refund policy
RETURN & REFUND POLICY – RIMAL CART
At Rimal Cart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required
2. Non-Returnable Items
The following items cannot be returned:
• Perfumes (if opened or used)
• Personal wear items (for hygiene reasons)
• Items marked as “Final Sale”
3. Refunds
Once we receive and inspect your returned item:
• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to your original payment method
4. Late or Missing Refunds
If you haven’t received your refund:
• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.
6. Shipping Costs
• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
7. Damaged or Wrong Items
If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos for a quick resolution.
8. Contact Us
If you have any questions about returns or refunds, contact us:
Email: rimalcart.official@gmail.com
Website: rimalcart.shop